Go Wild! Go GREAT! The Journey from Now to WOWTM

Get to Know Your Customer's Day is January 21st! Do you have Star Power?

 

An organization known as the GLM (Global Language Monitor) tracks the words that we internet users are surfing and searching for every day.  The top word searches so far in 2009 may surprise you.

For those businesses on top of social marketing, Twitter making the list of top word searches in 2009 should be of no  surprise.  For those who follow tabloids, it should also be no surprise that dead actors captivate our searches including Michael Jackson, Farrah Fawcett and Patrick Swayze.

Other words making the list:  Obama, Vampire, Deficit and Swine Flu.  Well, you figure that out.

 January 21st is Get to Know Your Customer's Day!

Do you know your customers  both existing and potential?  What are they searching for?  What would it take for them to do business with you as a first time customer or more business with you as a valued provider?  

It is has been proven over and over that investing in your existing customer service beats new marketing hands down.  But what if you blend the two?  Outstanding customer cervice combined with an understanding of what customers in your industry are searching for and where they search.  

Plan a Customer Service Now to WOW!TM Safari in celebration of Customer Service Day and Get to Know Your Customer Day (Both existing and potetnial)  

The Customer Service Safari  Program includes Employee Training in Delivering WOW! Customer Service, amazing, templates for customer service appreciation events and an analysis of your existing sales and service organization with recommendations for increasing market share and customer satisfaction.  Take your Business from Now to WOW!TM in a new decade.

www.gowildgogreat.com

 

Today we completed the construction of our 2010 Spirit House Spirit Houses are more common in South East Asia, though I have seen them here in Tropical Costa Rica. Legend has it that you place your spirit house strategically at the corner of your property to entertain any malevolent spirits. Look for spirit houses in the corner of stores or homes and you might also see offerings. Apparently the spirits in some cultures can be bribed. Creation of a Spirit House can make for an Artistic and Creative New Year's Eve or Family Party Project! www.gowildgogreat.com

Celebrate a New Decade! Bring in 2010 by asking about the Memories of the Last One.

 Ask people you meet between now and New Year's the top highlights of their decade!

This Power Question will insure your are no Wall Flower at a  New Year's Eve Party, but a conduit of Positive Emotion.

My mother once told me that "every time you meet someone new it's like taking a small vacation, you get to go somewhere new if you just ask the right questions".  

If someone asked you the highlights of your last 10 years, what would you say? I can already feel you recalling positive and powerful memories.

  So, what are you waiting for?  Ask people you meet and greet between now and 2010, about the highlights of their decade.  You will not only recreate great memories for them-- you will take a wonderful vacation to the path of positive emotions.

PS:  For those who dread idol cocktail chit chat at New Year's Eve parties:  Rather than waiting painfully for the clock to strike 12:00 on New Year's Eve, consider becoming a Detective of Positive Emotion.  Your mission:  Collect as many positive emotions of the past decade as you possibly can and feel the power of energy. 

Go Wild! Go GREAT!TM

Rosemary Rein, Ph.D

Author of "Go Wild! Survival Skill for Business and Life" and "Blueprint for Success"

Life Coaching and Personal Growth Retreats

www.gowildgogreat.com and www.retreatscostarica.com

 

2010: How to get from Where you are to Where you Want to Be! Surviving & Thriving in a Tough Economy

           When I wrote "Go Wild! Survival Skills for Business and Life" for Career Track Training, available on Amazon as an Audio Book the idea was to share how the same skills needed in a wilderness or survival situation applies to not only surviving but thriving amidst the tsunamis of Business and Life.

            The U.S. Military spells out "Survival" as a reminder of key principles in Survival Situations which have even more relevance as we face a new decade amidst continuing economic storms.  Whether I'm coaching Leadership Teams or Individuals in mapping out their journey from where they are to where they want to be these principles serve as a great foundation for creative problem solving and decision making.

S:    Size up the Situation

U:   Undue Haste Makes Waste

R:    Remember Where You Are

V:    Vanquish Fear and Panic

I:     Improvise

V:    Value Living

A:    Act Like the Natives

L:    Learn Something New Every Day 

Rosemary Rein, Ph.D is an International Speaker, Certified Professional Coach and Business Consultant on Leadership, Creativity and Building Highly Effective Teams.  She hosts Go Wild! Go GREAT! Team & Innovation Safaris around the world and will be speaking at the American Creativity Association Conference in March 2010 in Philadelphia, Pennsylvania.

www.gowildgogreat.com 

            

The Revolution of Turning 50! Women Born in 1960: Make this your Best Decade Ever!

Celebrating the Decades and a Significant Birthday through Dance, Women Celebrate their Knowledge, Creativity and Amazing Spirit in Costa Rica

I'm not sure when it hit me!  The knowledge that I will be turning 50 in 2010.  It certainly wasn't planning a 50th and a 60th birthday this past year for two of my dearest friends, nor the questions from them about how I would be celebrating mine this coming year?  

They say music is a memory stimulus---I agree.   I think the realization of turning 50 hit me when I was listening to a  song from the Supremes, that gave me the thought to "Stop---in the name of a new decade"  Stop what doesn't work.  Start doing what you need and or want  to do and Continue doing what's working well for you.  If you are turning 50 in 2010, this is your year ... so do ttart making that "Start, Stop and Continue List" and consider a pledge to look and feel your very best on your special day.

If you or someone you know is turning 50 consider the gift of a year of professional life coaching or plan an exciting "Life Lift Retreat in Costa Rica" ranked this year as the "Happiest Place on the Planet'"

To my fellow female sisters turning 50 next year  around the globe, my wishes for the best 50th Birthday ever!  Pause to appreciate  your incredible gifts to this world and your beauty inside and out.  Most importantly, imagine the Now to WOW!TM Journey yet to come.

Go Wild! Go GREAT!TM

 

Rosemary Rein, Phd. is a Certified Professional Life Coach and NBI Practitioner. Rosemary is the Author of Go Wild! Survival Skills for Business and Life" and Contributing Author of "Blueprint for Success" with Dr. Stephen Covey and Ken blanchard.   Rosemary coaches Women facing Life Transitions and hosts "Rain forest Butterflies"  a 1 week  personal growth retreat in Tropical Costa Rica. 

www.gowildgogreat.com and www.retreatscostarica.com

Paris---Executive Travel Retreats for YPO and EO Teams link History, Culture and the Inspiration of Leadership in Art, History and Literature

CEO Leadership Tour in Paris!

Vacations have always been good for families,  good for employees and just plain good for the soul.  The change in scenery is not different for Senior Executives  who can combine a corporate retreat with intensive focus and facilitation on bringing ideation and culture from another society to look at critical business challenges from a different view and camera lens.  After all the best ideas and business solutions  are really enhancements of good ideas from another culture in our global economy!

Rosemary Rein, Ph.D is a Leadership Facilitator for organizations including the EO and YPO--Senior Executives who through tribal connection and master mind groups seek new solutions to critical business challenges in a tough economy.

Dr. Rein, runs executive teams through their paces, noting the executives who go on "CEO Creativity SAFARIS" never return the same and she makes sure she includes surprises that will test CEO Adaptability to Changing Conditions. Notes Rein, who is the author of "Go Wild! Survival Skills for Business and Life"  "CEO's of today need the same skills required to survive in the jungle and our experiential learning adventures test all 5 of them".  During the 2 - 3 day program's, executives face the Tsunamis of Business and LIfe'

For information on CEO Team Building Retreats, visit www.gowildgogreat.com or visit www.retreatscostarica.com or write directly to Rosemary who provides VIP Concierge Service to today's business and economic leaders seeking to bring their business to beyondness.  Specializing in YPO Forums and EO Retreats in the United States, Latin America and South Africa.

Rosemary Rein, PH.d

Author of "Go Wild! Survival Skills for Business and Life" and

"Blueprint for Success" with Dr. Stephen Covey and Ken Blanchard

1-239-645-4267

 

 

Holiday Gifts That Help Your Child Get Smarter!

If you're looking to engage your child's mind and heart this holiday season. Consider being a Model Parent  

According to Raft Esquith, Author of Lighting their Fires  "With today's flood of complicated electronic games, it's easy to overlook the fact that simpler may in fact be better for your child.  Far fewer children today work on scale models at home or school.  Yet this activity can be highly beneficial to a child's development."

So true!  I recently talked to a successful business inventor and asked him about his inspiration and what appeared to be a natural talent.  He told me   "I learned how  to build go carts as a kid  and  I learned how things work".  Today he makes a very good living from his knowledge of how things work.

So amidst all the WIKI and high tech gadgets you are faced with at the malls and perhaps pressured to put under the Christmas tree,  let your child's imagination take flight this holiday season with a very simple model where he or she can envision the completed project and learn the patience of construction.  

Rosemary Rein, Ph.D was a featured keynote speaker at the World Creativity Conference for Educators in South Africa this year.  Her program for educator's  "The Hero's Journey From Now to WOW! Unleashing the Superpowers of Students" helps teacher make head and heart connection with their students.  Dr. Rein is the Author of "Go Wild! Survival Skills for Business and Life" and "Blueprint for Success" with Dr. Stephen Covey and Ken Blanchard 

 

Who is your Avatar and What Changes would you make to your model?

Challenge:

You have exactly 1 hour to create an "Avatar" who represents the new and better you. Describe the changes you would like to make. What does he or she do differently every day and how do they look and feel differently? Why is he or she more powerful? Develop your sketch and then begin reflecting on your 2010 Avatar Changes. Make this a creative play date with yourself. I must admit I was a mess at "Second Life" since I struggled with keeping my " first life" in tact while I was committed to spending more time with people than machines. The "second life experiment didn't work for me" Also couldn't figure out how to dress my Avatar to save my life (LOL)

Look at your Avatar Profile questions about your ideal self...and ask yourself the tough questions of why and why not? Who am I? Who do I want to be? What do I want to translate from my fantasy life to reality?

Connect with the Now to WOW!TM Training and Coaching Team for your Year End on-line NBI Whole Brain Thinking Profile and 2010 Vision Statement for a new decade. 1 hour professional coaching session via skype/phone with NBi Whole Brian On-Line Assessment and Profile. Maybe you don't need 3 D fantasy, maybe you need a concentrated focus on the real you with a caring and professional coach and solution oriented coaching. You go the the gym! Why aren't you working on the brains of the operation?

Holiday Gift Certificates of 12 months with a Certified Life Coach Available.

Happy Holidays and Best Wishes for a Go Wild! Go GREAT!TM Now to WOW! Year
Rosemary Rein, Ph.D and Certified Professional Coach, NBI Practitioner
www.gowildgogreat.com and www.retreatscostarica.com
rosemaryrein@gmail.com
Author of Go Wild! Survival Skills for Business and Life and
"Blueprint for Success" with Dr. Stephen Covey and Ken Blanchard.

Go Wild! Go GREAT! in 2010 in Real Life!

The Journey from Now to WOW!TM

Who are the Best Call Center Managers and Why?

A savvy Call Center Manager recently wrote me with a simple but great  question: What should a great Call Center Manager do every day to be be successful?  As a former Director of one of the largest Financial Service Call Centers in the United States and an International Call Center Sales and Service Coach, here are my top 6 Daily Practices for best call center leadership practices.  Add yours and together let's create award winning call center service!

1) Insure touch points with employees and customers. Ask yourself How and  will I as a Call Center Manager insure my employees feel "TISP" Trusted, Important, Special and Pleased?   Despite technology, the people are still the most important resource in a call center. Be specific. What will you do today to insure "TISP Factor"

2) What is the quality of the coaching and motivation provided by call center supervisors? Turnover is expensive and supervisors will cost you quality employees!  They probably already have. What initiatives do you have in place for employee motivation and retention, which is as important as recruitment?  Front line supervisory training is mission critical and you should have a recruitment as well as a retention plan in place for 2010. Do you?

3) What scripts and monitoring services are you using to maximize per agent sales and service quality ratings? Have you applied the latest brain science, NLP voice coaching and data mining techniques to maximize sales and quality results?  Were you aware that for every major product offering,  you should have in place 4 scripting and call guide variations to cater to customer psychometrics and language preferences.  If you're asking why  4 scripts? I can assure you, your call center is missing out on sales performance and improved service quality ratings.

4) Listen to calls every day as the Call Center Manager without exception and keep a journal. What was the most difficult customer call and why? What was the best customer call you heard and why? (Be sure to tell or write a note to the agent about that best call of the day). What are customers saying about the product and or/service?  As a Call Center Manager, remember your job is to have a helicopter view of the challenges of customers and employees every day.

5) Most importantly observe and ask as the call center manager, how might/can we do this cheaper, faster, better and provide a more energized environment for employees? (Review every protocol and procedure from scheduling to the employee break areas and look for ways to make operations better) 

6) Know your Flow! vulnerable service times, process and procedures. Have protocols in place for all worst case scenarios. 

Best Wishes for Creating a Remarkable Call Center and a Positive Workplace in 2010. 

Rosemary Rein, Ph.D is the Author of "Go Wild! Survival Skills for Business and Life" and a Contributing Author of "Blueprint for Success" with Dr. Stephen Covey and Ken Blanchard. She is a Certified NBI Whole Brain Practitioner and Coach for Customer Service Centers. 

Now to WOW!TM Call Center Training combines NBI Whole Brain Script analysis with call center training and voice coaching.  Results are measured, produced and 100% guaranteed.  Write Rosemaryrein@gmail.com for a 2010 Call Center Sales & Quality Proposal or visit www.gowildgogreat.com

On Losing a Soul Mate without Losing Your Soul

Safaris for the Soul--A lone elephant mourns.
 

  While teaching in South Africa at the World Creativity Conference this year, I was haunted by a lone elephant I observed in the bush. (Pictured above)  Was he an outcast from his tribe?  Was he ill?  Was he or she longing for a lost love?

  The connection came to me today while  reading "Random Acts of Heroic Love" by Danny Scheinman.

Entry # 68:  "Elephants are a bit like us.  They live to seventy, reach adulthood at twenty and socialize in groups.  When an elephant dies in the wild, the other members of the herd will stand over the corpse in days of mourning.  One female elephant was observed leaving the herd and walking thirty miles to visit the bones of a recently departed mate."

   Having coached both  men and women who have faced the desolate trail of losing a partner through either death or divorce , the question becomes, how can one bear losing a soul mate without losing their own  soul? The real challenge I have found is that in the depths of despair we tend to gravitate to  the lonely abyss of isolation verses reaching out to those who can  provide us with a life line and support.

  In the course of grieving for our soul mate, we somehow lose connection with our own soul and the very tribe that can provide us with support when we need them most.     Odd thing about depression: for some reason, we don't want those that we love most to see us at our worst, so we sometimes show them our best or perhaps more  likely go into private seclusion like our lone elephant.    The symptoms:  We isolate ourselves, avoid phone calls,  social events and are certainly no longer available to "chat" on IM.  We simply don't have the energy  for advice about what we should do to make our life whole again.  

   To those who many find themselves during this holiday season grieving for lost lives  lost loves and lost soul mates, my blessings and wishes that in 2010 you will find your own soul again through the combination of remembrance and renewal.---  That the elephant's gift of the memory and gifts of loved ones remains by your side and a Go Wild! Go GREAT! spirit of new adventures remains within you.

Most importantly a message to reach out to your tribal support group.  No matter who you are, where you are,what you have,  you need one!

Rosemary Rein, Ph.D is a Certified Professional Coach who  hosts  life renewal retreats in Tropical Costa Rica

www.retreatscostarica.com an www.gowildgogreat.com

  

Fall in Love with Customers: Sizzling Training Program Teaches Businesses The Art of Customer Romance

Customers Want to Swoon from Good and Not Bad Service!

Fall in Love with Your Customers!

Employees don't know what quite to think when they arrive at our  "Fall in Love With Customer Service Training  Program" complete with welcoming ambiance of candlelight and rose petals.  Customer Service agents get even more curious when the faclitator advises them them that have exactly 7 seconds to make a positive impression on him and her and to become memorable or they risk failing the first test of love at first sight.

During the 1 - 2 day workshops, the art of customer service becomes a "virtual love fest" where employees learn that the same skills they are using to understand and take care of their customers are the same skills they need in their personal relationships as well.  Employees Love IT!  noting "I came expecting a aborning class on service and I left with relationship skills for a lifetime" "We even learned how Tango relates to improving customer relationships"

Participants in the Now to WOWTM FAll in Love with Customers Training Program are actually encouraged to work on both customer relationships and personal relationships through completion of their individualNBI Whole Brain Assessment and comprehensive agent training and coaching  on providing "positive touch poin"t to customers and loved ones via specific communications and courtesies.

  There's also intensive sessions in the training program dedicated to the the learned skill of   de-escalating conflict and handling what Rosemary Rein, Ph.D. and Author of "Go Wild! Survival Skills for Business and Life calls the running animal-customer.   Notes Rein:  In the jungle, a running animal is vulnerable and so are we and  our customers when we are angry and upset.  In fact the research shows that our brain loses up to 50% of it's i.q processing power when we are upset or under pressure.  Ah that explains it.

For a complete Fall in Love with Customers Campaign and Training Proposal, write us with details or visit www.gowildgogreat.com.  All programs are customized to the client's industry, culture and product line and results are 100% guaranteed or you do not pay our training fees.

Rosemary Rein, PH.D Faculty Director

www.gowildgogreat.com or rosemaryrein@gmail.com

1-239-645-4267

Author of "Go Wild! Survival Skills for Business and Life"

Contributing Author with Dr. Stephen Covey and Ken Blanchard "Blueprint for Success"

Our Training Programs are conducted in North and Latin America and other global destinations around the world.